My Jcb
Credit Card App for JCB Co., Ltd.
The Japanese business sector prioritizes reliability in service delivery over technological innovation. The platform renewal initiative focused on establishing a secure foundation while balancing security and convenience. Drawing on used feedback, the initiative implemented three key elements. Optimized task specific access for frequently used features such as statement viewing and point exchanges. Personalized displays prioritizing information based on usage history. A clean, refined design reinforcing JCB's reliability and trust.
Download Press Kit № 167269
Download Press Kit № 167269 Credit Card App for JCB Co., Ltd. by JCB Co., Ltd to access high-res images, essential texts, translations, and exclusive interviews—all in one.
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MyJCB by JCB Co Ltd
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Credit Card App by JCB Co Ltd
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JCB Co Ltd MyJCB
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JCB Co Ltd Credit Card App
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JCB Co Ltd Brand Logo
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Unique Properties
The application promptly notifies users and provides guidance on the appropriate actions in the event of potential fraudulent activity, enabling users to take immediate steps. For high-grade cardholders, the application offers integrated concierge services, such as restaurant reservations, that can be completed entirely within the application.
Tags
FinTech, DigitalInclusion, SecViz, HCD, Finance, Card
Production Technology
- The development process, utilizing agile methodology with scrum teams, involved comprehensive research including input from 20,000 users and interviews with over 50, to analyze strengths and weaknesses. Multiple user personas were established and verified through design processes during the two-year planning and development phase. - Post-release optimization continues through regular user testing and feedback integration, resulting in an intuitive UI/UX that enhances user experience.
Design Challenge
The application renewal process required a significant investment of time to determine appropriate UI and service implementations that would address users' concerns regarding fraud and overspending. Through repeated user interviews and leveraging business expertise, it was determined that visualizing security status would be key to solving these challenges. The solution includes features such as a "Security Setting Status" that displays security levels through color indicators.
Project Duration
This renewal project commenced in April 2021 and was initiated in November 2023, with ongoing continuous improvements.
Operation Flow
- The application displays the card security status, allowing users to execute necessary actions through the most direct pathways with minimum steps. - Personalization features based on membership levels have been redesigned to enhance the concierge service for high-grade cardholders, ensuring a seamless reservation completion experience within the application. - Easy-to-read fonts, adjustable sizes, and simplified financial expressions create intuitive operability for users with varying needs.
Research
The research objective was to redefine the app experience by balancing security and convenience to reduce card fraud risks. Surveys, interviews, and usability testing revealed users' desire to view security status within the app. This led to the implementation of new security screens, achieving integrated value delivery through both card and application security features. Security visualization provides user confidence and leads to increased usage, as demonstrated by an App Store rating of 4.6.
Inspiration
In Japan’s growing cashless society, JCB developed its member application under the concept of "Card-App Integration." The application has been renewed with features addressing challenges such as difficulty in tracking card usage and increasing fraud risks. The platform aims to support all users regardless of financial literacy, creating a secure and convenient service experience that can be relied on while working to establish new value in card services.
Project Overview
My Jcb Credit Card App has been a Golden winner in the Mobile Technologies, Applications and Software Design award category in the year 2024 organized by the prestigious A' Design Award & Competition. The Gold A' Design Award is granted to designs that demonstrate a high level of innovation and a significant impact on their intended audience. Recognized as a major achievement by the A' Design Awards, these designs are characterized by their visionary approach and the exceptional skill of their creators. Winners of the Gold A' Design Award are noted for their ability to push the envelope in art, science, design, and technology, delivering solutions that not only meet but exceed expectations. These designs serve as benchmarks for excellence, encouraging further innovation and inspiring future generations of designers.
Image Credits
For design images and photos please credit JCB Co., Ltd.
Golden Recognition
JCB Co., Ltd was recognized with the coveted Golden A' Design Award in 2025, a testament to excellence of their work My Jcb Credit Card App.
JCB Co., Ltd Press Releases
Attention press members and journalists: We offer a collection of press releases on JCB Co., Ltd and their notable work, available for your unrestricted use. Journalists can access 1 press releases immediately, ready for your use.
JCB Co., Ltd Newsroom
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